UC ServiceMoimstone’s Unified Commucator (MUC) is a powerful PC application that combines voice calls with SMS texting, recording, transfers and more using Moimstone’s VolP terminals.

Service ProcedureWith MUC, each IP Phone is linked to all SIP services like SoftSwitch, IP-Centrex, IP-PBX and more.

Moimstone Unified Communicator

User PC Specification

Category Minimum Requirements Recommended
CPU 1GHz 32bit(x86) or 64bit(x64) processor Core i5(2.8GHz) or higher
RAM 1 Gbyte or higher 3 Gbyte or higher
HDD 10 Mbyte or higher 500 Gbyte or higher
OS Windows or higher
Network 1 Gbps or faster

Main Features

Category Features Details
Basic Features Calls Make/receive calls, keypad dailing, redailing, transfer, hold, 3-way conferencing, mute, CID and missed call indicator
Messages Send, receive and review messages
Usage Details Display all usage details such as calls (all / outgoing / incoming / missed), SMS and recording
Settings Auto-exe and auto recording
Additional Features Address Book Manage all contact details including importing and exporting data (Outlook, CSV)
Recording Record calls

While on a call or on hold

Recording calls using MUC

LED indicator blinks in RED when recording calls.

Caution1. If recording does not function, then please check PC compatability,
2. Works between PC and IP Phone within the same subnet. May not work if each located in different network,
3. Recordings are saved in the PC, but note that it does not auto backup.
4. A 1-minute call requires about 1 MB of storage. We recommend regular disk defragmentation.
5. Currently only supports G.711 codec (check with IP Phone setting when want to record calls).
6. Recording only available with the first call. Recording will pause if transferred, 3-way call or on hold; then will resume when applicable features not in use.
7. When recording, the second call will not be stored (call using on-hold/accept call feature).
8. Only recordable on a call with logged in terminal. Does not record Call forwarding
9. In cases when using the default passcode under same user setting, then MUC can log in to another user’s phone (enable to make call/record using another user’s phone (LED blinks during recording). So please change the passcode.
10. MUC is not a program exclusively for recording purpose, and it may fail to store during usage.
11. Support may not be available depending on the service provider or firmware on the IP Phone.
12. Programs subject to change without notice in order to improve bugs and security. Please use the latest version of MUC.

ManualFor more information, please download the MUC manual (pdf) from our website. Customer support -> Download -> Manual